The traditional role of the manager has always been to take a visible lead. He or she was all knowing, all-doing and all-being. This role fitted the needs of top down, controlling organizations. But today things are changing fast. The old style workplaces are rapidly giving way to a new approach. Instead of control, they call for understanding; instead of hierarchies, they require selfmanagement; and instead of thrusting leaders who know best, they need facilitators who are there to help others perform.