It is now widely recognized that, in most situations, authoritarian ways of managing people do not work. Instead of getting people to do what we want, the authoritarian approaches of “I know best” and “I’m in charge” end up causing antagonism, anger and a job not done. In place of dictating skills, people who want to work with others use influencing skills. These skills use non-forceful techniques to work with people rather than against them. As a result, relationships improve, people feel valued and the job gets done.